Frequently Asked Questions
1. Are the jade products sold by Jade Master Vancouver natural?
Yes. All jade products we sell are natural and untreated. Our collection includes Hetian nephrite, Myanmar jadeite, Canadian nephrite, and other carefully selected varieties. Please refer to the individual product page for details regarding material, origin, and specifications.
2. Do your products come with certificates of authenticity?
Selected products include certificates issued by professional gemological laboratories. Please contact us before purchasing if you would like to confirm the certificate details.
3. Why does natural jade have variations in colour and texture?
Natural jade may contain unique colour variations, patterns, mineral inclusions, cloud-like formations, and other characteristics created during its natural formation. These features are part of the stone’s individuality and are not necessarily defects. Each piece is one of a kind, so please refer to the product photographs and description before purchasing.
4. How do I choose the correct jade bangle size?
Before purchasing a jade bangle, please carefully measure the widest part of your hand and determine the appropriate inner diameter. (Check with the measurement listing in the Bangle bracelet category of the onlinestore. The exact dimensions of each bangle are listed on its product page. As proper sizing is essential for comfortable wear, we recommend verifying your measurements before placing an order or contacting us for assistance.
5. What currency are your prices displayed in?
All prices on our website are listed in Canadian dollars (CAD). Your bank or payment provider may apply currency-conversion rates or additional transaction fees.
6. Do you offer free shipping?
We offer free shipping within Canada and to the contiguous 48 United States. Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, and remote locations. If an additional shipping fee is required, we will contact you before processing your order.
7. Are customs duties and import fees included in the price?
No. International orders may be subject to customs duties, import taxes, clearance fees, or other charges determined by the destination country or region. These charges are not included in the product price and are the responsibility of the recipient.
8. Can I return an item or request a refund?
Due to the unique nature, individual sizing, and natural characteristics of each jade piece, all sales are final and we do not accept returns. Please review all product photographs, measurements, and descriptions carefully before placing your order. If you have any questions, we encourage you to contact us before purchasing.
9. Do you offer alterations, restringing, or repair services?
Alterations, restringing, and repairs may be available depending on the item and the work required. Additional charges for materials, labour, and shipping will apply. Please send us clear photographs of the item together with a description of your request so that we can assess the work and provide an estimate.
10. Will the product look exactly the same as it does in the photographs?
We make every effort to present each product’s colour, lustre, and details accurately. However, slight differences may occur due to lighting, photography, screen settings, and viewing conditions. Natural jade may also appear different under various types of light.
11. How should I care for my jade jewellery?
Avoid dropping or striking jade against hard surfaces. Keep it away from strong acids, alkalis, bleach, perfume, and other chemicals. To clean your jade, gently wipe it with a soft, damp cloth, dry it thoroughly, and store it separately. We recommend removing jade jewellery before exercising, doing household work, or participating in activities where it may be struck or damaged.
12. Can a sold-out item be reordered?
Because every piece of natural jade has its own colour, texture, and dimensions, an identical replacement may not be available. However, we may be able to help you find a similar piece based on your preferred material, colour, design, and budget.
13. Can you help me choose jade for a gift or collection?
Yes. Our collection ranges from jade jewellery for everyday wear to distinctive carvings and high-end collectible artworks. Please let us know your budget, preferred jade type, colour, size, intended use, and desired symbolism. We will be pleased to recommend suitable available pieces.
14. How can I contact Jade Master Vancouver?
We are based in Richmond, British Columbia, Canada.
For questions about products, sizing, certificates, shipping, or after-sales services, please email:
To help us respond efficiently, please include the product name or link and a clear description of your enquiry.